Help When You Need It Any Time Night Or Day
The Support System
Context Help
If you get lost inside our Control Panel, the first step you should take is to push the Help button, which is visible on each page. A pop-up menu will appear. It offers thorough info about all the actions that you can carry out on that particular page. Each popup shows up on the very same page so that you can quickly return to your work.
Videos
We have a huge variety of video tutorials illustrating how to use our Control Panel. They’re meant for those of you who want to see how things are getting done rather than just reading articles. In this way, everyone can swiftly become familiar with our hosting Control Panel by simply watching our step-by-step instructional video clips.
FAQ
If you can’t discover the answer you need, examine our extensive FAQ database, which comprises questions asked by actual persons and offers real solutions. We frequently “revamp” our FAQ section with new questions & answers in order to encompass all the new additions and innovations associated with our platform.
Ticketing
If you still can’t discover the solution you searching for in the FAQ section either, you can touch base with our excellent team of customer support engineers available 24-7 and ready to help you with any question. Each support ticket you submit will be responded to in less than one hour (the average ticket response time is approximately 20 minutes), so you will not have to wait a long time to get your question answered.
Contact Details
US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 121746
Sales Lines Working Hours:
Monday to Friday:
10.00 AM – 12.00 AM GMT/UK
05.00 AM – 07.00 PM EST/USA
06.00 PM – 08.00 AM EST/AU
Email: support@propersupport.com
Check your server status:
To check the status of your
server if you think there is a problem,
please go to: www.properstatus.com
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